Before go further you have to know one thing that ProthomHost have all rights reserved to change its Term and Conditions at any time so you always need to aware our Terms and Condition before proceed any order or buy a domain.

We are offering 30 days money back guarantee with our hosting packages, it does not mean that after using our services you claim for your money, You need to provide a solid and convenient reason to get your money back.
We will not refund your money for your Renewal and Transfer domains or hosting services.
ProthomHost have all rights to suspend any clients domain name or hosing services if he/she violate our terms and conditions.
You have to Pay Additional charges (BDT. 300) to transfer your hosting from one server to another (For Example:- from Linux server to Windows server).
We do not guarantee hosting account backups and we will remove any backup of more than 10GB space, generated within hosting panel so you are advised to manage your backups after different intervals on your local systems.
After confirmation of your payments you can get your hosting and domain registration details within 24 hours.
To protect your website from suspension, we advise you to renew your hosting and domain name minimum one week before its expiry date or maximum before expiry which may keep your website active as well as you will not pay extra fees, imposed after expiry on renewal.
You cannot claim your data after expiry but upon renewal till after 10 days of expiry. After that period if we will hold your data and you want backups then there would be charges to have such data.
There is no refund for renewals and transfers.
Most of the times, upon any violations or abuse complaints, we send emails notifications to sort things out and get back to us within 24 hours but in certain cases of high abused nature, we may suspend any account without any notification (Such account may never be un-suspended).
If in case of any abuse or violation or terms, we will not get any update and fix from your side, account will be permanently suspended and terminated from server.
There is never a refund for accounts at any stage which will become the cause of absue or will violate the terms.